- Unlimited talk and text
- Shared data plans available
- Available in retail stores
- Cheap add-on data
- Device payment plan available
- No unlimited data plan
- Customer service suffers from bad reputation
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At a glance
- Value for money: Not the cheapest, and can only really save you money when you buy multiple lines.
- Coverage: Good coverage on the Verizon network.
- Customer experience: Most customers complain about the customer service and that their service was good until Verizon took over.
- Transparency: Doesn't clearly state the high-speed data cap for unlimited plans and refers you to their T&C's for different features on the plan.
- Range of choice: They have a low, medium, and high data allowance option, but the range of cost choice isn't inline with other MVNOs.
Total Wireless review: An in-depth analysis
Total Wireless used to be a sub-brand of Tracfone until Verizon brought it out a couple of years ago.
Owned by Verizon, it operates on Verizon's 5G & 4G LTE wireless network without the steep price tag often associated with a Verizon plan. But while Total Wireless offers promising deals, it's important for potential users to consider what they really need from their cell phone plan.
Although an MVNO, Total Wireless doesn't offer the cheapest plans compared to other carriers, and you may experience lower data prioritization during peak times compared to direct Verizon customers.
In the Total Wireless review below, I'll explore different aspects of the carrier, including plans, network, and customer service. Then, you can take all of that information and use it to make a truly well-informed decision on this prepaid carrier.
What is Total Wireless?
Total Wireless is an MVNO (Mobile Virtual Network Operator) that's powered by the Verizon 5G & 4G LTE wireless network. This carrier is a branch of Tracfone, which was bought by Verizon in 2021. It used to be Total Wireless (Still with me? A bit convoluted, I know) and has been relaunched under the new moniker.
What makes Total Wireless different?
One reason Total Wireless plans stand out from competitors is their perks. The two upper-tier plans include dedicated hotspot data, free international calling to your choice of five countries, and Disney+ premium.
However, it's worth noting that when it comes to bundling things like streaming services with your plan, according to this 2023 JD Power report, the average monthly wireless cost is $157. By unbundling your phone from any unnecessary features, like Disney+, it's possible to get a single-line unlimited data plan for around $25-$30 a month with MVNOs.
Plans & pricing
What are the best Total Wireless cell phone plans?
Total Wireless unlimited data plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
Total Wireless unlimited data plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
Total Wireless unlimited data plan
- Verizon coverage
- Unlimited talk and text
- Instant eSIM activation
How does Total Wireless compare to Verizon?
Verizon vs Total Wireless comparison
Keep your Verizon phone, number & coverage: Save $420 per year
| Carrier | Network Coverage | 4G/5G Data | Price | Annual Cost |
|---|---|---|---|---|
| Verizon | Verizon 4G & 5G | Unlimited | $75/mo | $900/yr |
| Total Wireless | Verizon 4G & 5G | Unlimited | $40/mo | $480/yr |
| Savings | $35/mo | $420/yr | ||
How much does Total Wireless cost?
Plans range from around $30 - $60 a month for a single line. The more you buy, the cheaper they are with their multi-line discount.
Is Total Wireless a good value?
Total Wireless plans offer solid value if the extras are your jam. The one downside (you knew it was coming) is that there is no premium data. That means that any time the network is congested, you could experience slowdowns due to deprioritization.
That said, it's still a good deal compared to buying directly from Verizon, and there is a small selection of plans that offer options for low or heavy-data users. But there are prepaid phone plans from other low-cost carriers that could save you up to $600 a year per line.
Compare Total Wireless vs other carriers
During my research, I found numerous carriers with significantly cheaper plans and better customer ratings:
| Total Wireless | How do Total Wireless plans compare? | ||
|---|---|---|---|
 |  |  |  *$45 for 3 Months |
| Verizon 4G & 5G | T-Mobile 4G & 5G | Verizon, AT&T & T-Mobile 4G & 5G | T-Mobile 4G & 5G |
| Unlimited data | Unlimited data | Unlimited data | Unlimited data |
| $50/mo | $25/mo | $25/mo | $15/mo* |
| $600/yr | $300/yr | $300/yr | $315/yr |
| 1.3 on Trustpilot | 4.5 on Trustpilot | 4.5 on Trustpilot | 3.3 on Trustpilot |
- AT&T vs Total Wireless
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- Visible vs Total Wireless
Network coverage
What network does Total Wireless use?
Powered by Verizon's network, if you're new to it, I recommend you look at our Total Wireless coverage map before signing up to confirm coverage in your location.
Does Total Wireless have good coverage?
Verizon offers extensive 4G LTE wireless coverage across most of the United States and has consistently been the most reliable network in rural areas. As a result, the majority of customers can expect great coverage with this provider. You can check if this network offers the best coverage in your area.
Does Total Wireless have 5G coverage?
Yes. If your phone is compatible with 5G technology, you'll have access to Verizon's 5G network wherever it's available. On the carrier's highest plan, you'll also get access to the network's 5G Ultra Wideband coverage, the fastest mobile speeds available.
You can see a breakdown and how Verizon's 5G network compares to AT&T and T-Mobile in the 2023 OpenSignal 5G Experience Report.
Total Wireless 5G coverage map
How fast are Total Wireless data speeds?
Data speeds vary based on your network, location, and device.
Customers may experience data deprioritization, resulting in temporary speed reductions when the Verizon network is congested.
Customer service
Does Total Wireless have good customer service?
There isn't a whole lot out there yet in terms of reviews. The Total Wireless Trustpilot reviews are poor, but that's based on only a handful of reviews. Most reviews pertain to the company when it was Total Wireless, and some Redditors have commented that they're pretty happy with the carrier.
Total Wireless customer reviews roundup
- Total Wireless MoneySavingPro rating: 1.5 stars (41)
- Total Wireless Trustpilot rating: 1.3 stars (310)
- Total Wireless Amazon rating: 4 stars (294)
- Total Wireless Google rating: 4.5 stars (25,000+)
- Total Wireless Best Buy rating: 4.4 stars (421)
You can get in touch with customer support in a couple of ways:
- Call: 1-866-663-3633 between 8 am - 11:45 pm EST daily
- Live chat: Via the website or app
User experience
What are reviewers saying about Total Wireless?
Customers like the prices and perks, as well as the fact that the service is on the Verizon network.
What are some common complaints about Total Wireless?
While the majority of individuals have favorable experiences, there are certain typical grievances among subscribers.
A few customers have had trouble dealing with customer service and with getting numbers ported over. Over time, more feedback is bound to surface as this provider finds its feet.
SIM activation
Is it easy to switch?
If your device is unlocked, switching carriers is usually a simple procedure. Setting up your new service usually takes a few minutes.
Does Total Wireless support eSIM?
Total Wireless currently supports eSIM in iPhones only.
Activating your eSIM is quick and convenient. Buy your plan and begin the activation process right away without having to wait for a SIM card to be delivered.
Phone selection
What phones do they have?
There's a wide range of new phones to choose from, including the latest Android devices and iPhone models.
A device lease-to-own program is available through SmartPay, but it's important to read the details carefully as these programs can be expensive.
Can I bring my own phone to Total Wireless?
Save money by keeping your current device and bring your own phone to Total Wireless. You can also transfer your current phone number. Just ensure your device is compatible with the Verizon wireless network.
Is my phone compatible?
These days, most unlocked 4G and 5G smartphones are compatible with any network, but you'll be able to check on Total Wireless's site during sign-up.
Total Wireless features
My viewpoint: Is Total Wireless any good?
Short answer: Total Wireless is an MVNO that's owned by Verizon and operates on its network. Its plans are pretty beefy, with perks you don't normally see from these low-cost carriers. The fact that Verizon owns the network means you can cut costs while maintaining dependable service. However, the plans are not the cheapest available from MVNOs, and there are a number of terms & conditions. As there's no such thing as one perfect carrier or plan that fits every user, we've analyzed a wide variety to help you figure out the best option for your needs.
Is Total Wireless worth it?
The first thing you see on the Total Wireless website is a low monthly price, but it's only if you purchase 4 lines. Reminding me quickly that Verizon owns this carrier.
Total Wireless could be a good option if you want prepaid Verizon service without the price. However, there are plenty of other MVNO plans that could save you up to $600 a year.
I'm also not keen on paying extra for bundling services with my phone, as I like to have more control over these features. And I don't like the lack of transparency for the high-speed data limit on their unlimited plans.
Total Wireless also has very limited international features. Depending on the plan, you get international calls to Mexico & Canada, or you can choose from 5 countries on the unlimited plans. But make sure to read the fine print for all the additional terms that come with this. There is also no international roaming allowed outside of Mexico & Canada.
Would I use Total Wireless?
Short answer: Total Wireless offers some good multi-line discounts, and for the unlimited plans, you also get Disney+ as part of the bundle. However, I like to keep my bundles separate, so I have more control over the costs, and if I need to cancel anything, I'm not tied in. Also, for a single-line plan, the costs are much more expensive than other low-cost carriers, so although the multi-line discounts look good, I can save even more with plans for the family with carriers like Tello or Mint Mobile.
Total Wireless FAQs
You can buy a Total Wireless SIM card online. Orders typically arrive at your house in about three days.
These SIM cards are also widely available in retail stores; however, ordering from the carrier provides the most straightforward experience.
There are plenty of alternatives to choose from. Check out a range of prepaid cell phone plans from other low-cost carriers to find the best fit for you.
You can refill once a month manually or enroll in AutoPay.
Yes. All plans allow personal hotspot usage, with the top two tiers including dedicated hotspot data of either 10GB or 20GB, depending on the plan.
Yes. If you need multiple lines, this carrier offers discounts, which could be great if you're looking for more than one line.
No. Unlike some MVNOs, taxes and fees are not included in the plan prices.
The bottom two plans have free talk and text to Mexico and Canada. The top two plans come with unlimited calling to your choice of five countries from a selection of about 60 options.
International roaming is only available in Canada and Mexico if you buy 2 or more lines.
Recap: Is Total Wireless the best cell phone plan?
While Total Wireless positions itself as an affordable gateway to Verizon's network through prepaid plans, the competitive landscape of MVNOs offers even greater savings, with some alternatives offering up to $600 in annual savings compared to Total Wireless.
If you're looking for multiple lines, you can get a decent monthly price with this carrier's plans. But I would recommend thinking about whether you want to tie in a Disney+ subscription with your phone bill.
Although no single carrier or plan is ideal for everyone, this prepaid carrier could be an effective solution for a variety of users. Here are a few things to consider before deciding if this carrier is right for you:
- Plans: A small selection of plans, with a couple of options for low-data users and some unlimited plans. They don't offer as much value for money as other low-cost carriers.
- Coverage: Wireless coverage is provided on the Verizon 5G & 4G LTE wireless network.
- Phones: You can either bring your own phone or select from a range of new devices.
- Customer experience: There isn't a whole lot to go on since the carrier rebranded. Some say it's not been the same since Verizon took over, while others enjoy the service.
- Features: A variety of features are available, but international options are very slim. They also include a Disney+ subscription on the unlimited data plans.
How we reviewed Total Wireless
To select the best carriers and plans, MoneySavingPro's team of experts evaluated over 30 different carriers.
Carriers were rated in five categories, with a star rating from 1-5, with 5 stars being the best. We then calculate the overall star rating using the five categories:
- Value for money: We compare carriers based on price, features, benefits, and promotions. It's not just about the lowest price but getting the most bang for your buck.
- Coverage: We look at network 5G and 4G LTE coverage across the US. We use coverage maps to determine service availability and data speeds in urban, suburban, and rural locations.
- Customer experience: We take into account items such as current user experience, website and app usability, ease of switching, and customer service in terms of availability, channels, and satisfaction ratings.
- Transparency: We assess whether carrier pricing is clear and straightforward. We examine the fine print to check for hidden fees, confusing terms or conditions, and misleading offers to ensure upfront, honest prices and advertising.
- Range of choice: We evaluate the diversity of plan options to determine if they fit the individual needs of all customers.
Read more about our carrier ratings methodology and our editorial process.
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